FAQs

Updates may be provided through the website, AGM notices, Managing Agent communications and other approved communication channels.

Suggestions and concerns should be submitted to the Managing Agent in the first instance.

Any proposal for CCTV would need to consider ownership, legal responsibilities, resident support, ongoing costs and data protection requirements.

Residents should contact the Police where appropriate and notify the Managing Agent of any estate-related concerns.

Residents are responsible for securing their own properties. The Management Company may consider reasonable measures relating to communal areas where appropriate.

The website has been created to improve transparency, provide residents with easier access to key documents, reduce unnecessary administration costs and provide a central source of estate information.

No. The website is intended to complement the services provided by the Managing Agent, not replace them.

The Annual General Meeting (AGM) is normally held once each year. Members will be notified in advance.

You must be a homeowner & member of the Management Company.

Residents interested in becoming a Director are encouraged to contact the Board or Managing Agent to discuss available opportunities.

Yes, as per the requirements in your TP1, you are obliged to pay the annual service charge demands.

LSH Residential Company Secretary (LSH CoSec).

Oak Tree Gardens (Hugglescote) Management Limited is the resident-led management company responsible for managing and maintaining certain communal areas and services on the estate.

The company is overseen by a Board of Resident Directors who are elected or appointed from within the community. Day-to-day management is carried out by the appointed Managing Agent.

No. Homeowners are generally responsible for arranging insurance for their own properties.

The Management Company maintains insurance appropriate to its responsibilities, which may include Public Liability and Directors' & Officers' Liability Insurance.

Copies of relevant insurance schedules are available within the Documents section where appropriate.

Key documents including the Memorandum and Articles of Association, budgets and accounts are available within the Documents section of this website.

No. The Board's role is to oversee the management of communal estate matters and the Management Company.

Board meetings are not public meetings. However, residents are welcome to raise questions, concerns or suggestions through the appropriate channels.

Residents interested in becoming a Director are encouraged to contact the Board or Managing Agent for further information.

Homeowners on the estate are required to become members of the Management Company.

Please refer to your property documentation (TP1) or contact the Managing Agent if you are unsure.

A Membership Application Form is available within the Documents section of this website.

Members have voting rights in accordance with the Articles of Association. Directors are responsible for overseeing the company and making decisions on behalf of all members.

Lambert Smith Hampton Residential (LSH Residential) act as the Managing Agent on behalf of the Management Company.

When completed & uploaded the full suite of documents typically issued as part of a sales pack (i.e. the most comprehensive set of documents a homeowner may require) will be included in the self-service folder.

In the first instance you should contact the Single Point Of Contact at LSH Residential who is:

Millie Purslow
Property Manager-LSH Residential

North Point Stafford Drive, Battlefield Enterprise Park, Shrewsbury, SY1 3BF
Direct: 01743 271 432
Office: 0345 0345 589
Mobile: 07751 734 239
Email: MPurslow@lsh.co.uk

The service charge contributes towards the maintenance and management of communal areas and services across the estate.

The budget may include:

• Grounds maintenance
• Open space maintenance
• Insurance
• Managing Agent fees
• Company administration costs
• Health and safety compliance
• Professional fees
• Contingency and reserve provisions (where applicable)

A copy of the current budget is available within the Documents section of this website.

Service charge demands are typically issued annually, with payment options available subject to the arrangements offered by the Managing Agent.

Please contact LSH directly.

The ManCo & Managing Agent LSH are currently working on a self service option of the documents required when selling/purchasing your property.

Following completion of a sale, all post-completion matters will continue to be administered by LSH Residential CoSec Ltd. The fees applicable at that stage are as follows:

• Notice of Transfer: £180 inclusive of VAT
• Membership application and issue of membership certificate: £72 inclusive of VAT
• Certificate of Compliance: £180 inclusive of VAT
• Deed of Covenant: £162 inclusive of VAT
• Deed of Variation (if required): £180 inclusive of VAT

This is a key document in any ‘Sales Information Pack’. Consisting of multiple pages it is essentially a questionnaire relating to different issues relating to the property, service charge costs, any legal issues that exist, any unpaid debts at the property that could be passed on to the buyer and so on.

Many commonly requested documents can be found within the Property Documents section of this website.

An LPE1 (Leasehold Property Enquiries form) is a standard property information form requested by solicitors during a sale.

Yes. The purpose of this website is to provide residents with access to key estate documents and information which may assist during a property sale.

Solicitors are required to obtain information relating to estate management arrangements, service charges, company membership and legal obligations affecting the property.

This website aims to provide residents and their solicitors with access to as much information as possible to assist with property transactions.

Please contact the Managing Agent in the first instance. If the document is suitable for publication, the Board may consider adding it to the website in future updates.

It is a Sales Information Pack.

The ManCo & Managing Agent LSH are currently working on a self service option of the documents required when selling/purchasing your property.

Generally speaking, a Sales Information Pack will consist of some or all of the following:

• A FME1/LPE1 Questionnaire form - The FME1 is the document that is relevant for residents at Oak Tree Gardens.
• A copy of service charges accounts from the last three years.
• A copy of this year’s budget.
• A copy of buildings insurance/public liability insurance (where applicable).
• A copy of Directors & Officers Insurance.
• Statement of account.
• Memorandum & Articles of Association.
• Membership application form.
• Draft Deed of Covenant.
• Purchasers correspondence address form.
• Health & Safety report.

A Sales Information Pack is NOT a legal requirement for a property sale - you could therefore, theoretically sell your property without one.

Documents can be found in the Property Documents section of this website.

Yes. Documents will be updated periodically as new information becomes available.

Please contact the Managing Agent, who will be able to advise whether the document is available and how it can be obtained.

Maintenance issues should be reported directly to the Managing Agent.

Maintenance frequencies vary depending on the service. Grounds maintenance is carried out throughout the year in accordance with the approved maintenance schedule.

Ownership and responsibility for different areas of the estate may vary. Please contact the Managing Agent if you require clarification regarding a specific location.

Responsibility depends on the location and adoption status of the road or footpath.

The land transfer relates to the proposed transfer of certain communal open space and managed land from the developer to Oak Tree Gardens (Hugglescote) Management Limited.

No. At the present time, the land transfer has not been completed.

The Board is carrying out due diligence to ensure it fully understands the condition of the land, any associated liabilities, maintenance obligations, legal documentation and any outstanding defects before considering acceptance.

Matters under review include, but are not limited to:

• Outstanding defects and snagging items
• Landscaping compliance
• Drainage and SuDS responsibilities
• Ownership boundaries
• Future maintenance liabilities
• Transfer documentation and associated legal obligations

Until any transfer is completed, responsibility remains with the current landowner.

The Board is committed to transparency and will provide updates as the process progresses.

Updates will be published on this website as and when material information becomes available.

The voting platform allows the Board to gather the views of members and residents on specific estate matters in a transparent and efficient way.

Votes may be used for matters such as: TBC

Voting eligibility will depend on the specific matter being considered. Some votes may be open to all residents, whilst others may be restricted to Company members.

This will depend on the nature of the vote. Some votes may be formal Company resolutions, whilst others may be used to gather resident feedback and inform Board decisions.

Details of any vote, including eligibility, timescales and the purpose of the vote, will be published on the website and communicated through appropriate channels.

The Board will take reasonable steps to ensure voting is conducted transparently and that only eligible individuals are able to participate where restrictions apply.

Online voting provides a simple, accessible and cost-effective way to engage with residents and members, whilst helping the Board understand community views on matters affecting the estate.